Privacy Policy

1. Information We Collect

When you register and use ace61, we may collect the following categories of personal data to provide you with a secure, personalised, and lawful gaming experience:

• Identity information: full name, date of birth, national ID or passport number (for age and identity verification).
• Contact information: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet).
• Financial information: payment method details associated with bKash, Nagad, Rocket, Upay, or bank accounts used for deposits and withdrawals.
• Technical data: IP address, device type, browser type, operating system, and session activity logs collected automatically when you use ace61.
• Gaming activity: betting history, game session data, bonus usage, wagering records, and responsible gaming preferences.

2. How We Use Your Information

ace61 uses the personal data we collect strictly for the purposes listed below. We do not sell your data to third parties for marketing purposes.

• Account creation and identity verification — to confirm you are aged 21 or above and resident in an eligible jurisdiction.
• Processing deposits and withdrawals via your chosen local payment methods (bKash, Nagad, Rocket, bank transfer, etc.).
• Customer support — to respond to your queries, complaints, and account issues via email.
• Fraud prevention and security — to detect and prevent unauthorised access, suspicious transactions, and platform abuse.
• Responsible gaming compliance — to monitor gaming behaviour, apply self-exclusion requests, and enforce deposit or time-out limits.
• Service improvement — to analyse aggregated platform usage trends and enhance your overall gaming experience at ace61.

3. Sharing Your Information

ace61 does not share, sell, or rent your personal information to any third party except in the limited circumstances listed below:

• Payment service providers: We share necessary financial data with licensed payment processors (e.g. bKash, Nagad, Rocket) solely to facilitate your deposit and withdrawal transactions.
• Legal and regulatory requirements: We may disclose your information if required by applicable law, court order, or regulatory authority to comply with our legal obligations.
• Fraud and security investigations: In cases of suspected fraud, money laundering, or serious security breach, relevant data may be shared with appropriate investigative bodies.

In all cases where data is shared with a third party, ace61 requires those parties to maintain the confidentiality and security of your information and to use it only for the specific purpose for which it was provided.

4. Cookies and Tracking Technologies

ace61 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your login session, and analyse how users navigate the site. We use strictly necessary cookies (required for platform functionality), performance cookies (to measure page load times and identify errors), and functional cookies (to remember your language and display preferences).

You can control and manage cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the ace61 platform, including your ability to log in and access account features. We do not use cookies to deliver targeted third-party advertising.

5. Data Retention

ace61 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your active account, the period required to resolve any pending disputes, and any legally mandated retention periods applicable under Bangladeshi law or international financial regulations.

When your data is no longer required, we take reasonable steps to securely delete or anonymise it so that it can no longer be associated with your identity. If you close your account, we may retain certain data for a period required by applicable regulations before permanent deletion.

6. Your Privacy Rights

As a user of ace61, you have certain rights regarding your personal data. You may exercise these rights by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Your rights include:

• Right to access — request a copy of the personal data ace61 holds about you.
• Right to rectification — request correction of inaccurate or incomplete personal information.
• Right to erasure — request deletion of your personal data when it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to restriction — request that we limit the processing of your personal data in specific circumstances.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Please note that certain rights are subject to conditions and may be limited where ace61 has a legal obligation or legitimate interest in continuing to process your data. We will always explain the reason if a request cannot be fully fulfilled.

7. Security Measures

ace61 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data transmitted between your device and our servers, strict access controls limiting data access to authorised employees only, regular security audits and vulnerability assessments of our systems, and secure data storage practices on protected infrastructure.

While we take all reasonable precautions to secure your information, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, ace61 will notify affected users in a timely manner and take immediate steps to contain and remediate the incident.

8. Third-Party Links

The ace61 platform may reference third-party payment providers and gaming content providers as part of the gaming experience. ace61 is not responsible for the privacy practices of any third-party services. We strongly encourage you to review the privacy policies of any external service you interact with. Our Privacy Policy applies solely to information collected and processed by ace61 directly.

9. Children's Privacy

ace61 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that information from our records and close the associated account. If you believe a minor has registered on ace61, please contact us at [email protected] without delay.

10. Changes to This Privacy Policy

ace61 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, provide a more prominent notice such as a notification within your account.

Your continued use of ace61 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace61 handles your personal data, our support team is here to help. We are committed to addressing your privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]